Shipping & Returns
- Secure payments are processed via our nominated payment gateway; PayPal.
- A direct bank transfer option is available, bank charges may apply. Kindly reach out to us if you prefer this option.
- We ship worldwide from South Africa using reliable door-to-door-signed-for courier services (we do not ship with the postal service or to PO Box addresses).
- Delivery takes approximately 10-15 days from order placement, this is dependant on which country we're sending to (some services are faster or slower). Orders are delivered to the recipient's door and a signature will be required on delivery. A physical address that is attended to during working hours has to be provided along with a reachable contact telephone number in order to ensure a seamless delivery.
- A fixed international shipping fee of EUR 35 per order will be charged at check-out.
- Orders exceeding EUR 400,00 ship for free. Please note this does not apply for wholesale orders.
- All parcels are dispatched with a tracking number which will be sent via e-mail once the parcel is on the way.
*PLEASE NOTE* International orders outside of South Africa may be liable for a customs and duty charge on entry into the relevant country (rates are destination specific). This is completely out of our control and is the recipient's liability. The recipient will be contacted directly by the courier company should any fees be payable and the order will only be delivered once the fees are paid.
Suggestion: Contacting your local customs office to query relevant rates could be considered to avoid any unexpected charges.
INTERNATIONAL RETURNS & EXCHANGES
We would like you to always be over the moon with your Romaria purchase and spread the word far and wide, but if, for any reason, something doesn't meet expectations, the below options are available if we are notified within 15 days after the delivery of the order.
- An exchange (if available in stock)
- A store credit minus shipping charges
- A refund minus shipping charges
Please follow these instructions for returns and refunds;
1. Email us at email@example.com to inform us of the return/exchange along with a brief explanation of the reason (doesn't fit, doesn't suit etc).
2. We will arrange a collection from your provided address.
3. On receipt of your return in good order we will process the return / refund / store credit within 15 days of receipt of the parcel. Refunds are processed via the initial payment method.